J.D. Power · Customer Support · Live in: Canada, United States
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Posted 2026-11-02 · Verified 2026-11-03
Job Description: Job Title: Customer Support Specialist Location: Remote | Canada or Remote | US Reports to: Manager, Customer Support Employment Type: Full-time This is an existing vacancy About the Role: Customer Support Specialists are the frontline of the customer experience, providing accurate, empathetic, and solution-oriented support to dealership users across applications, data, integrations, and services. This role focuses on diagnosing issues, guiding users through complex workflows, and managing expectations in fast-paced dealer environments where timing and clarity matter. The Customer Support Specialist partners closely with dealers, internal teams, and product stakeholders to... Read the full ad