Zoetis · Other · Live in: United States
Posted 2026-11-02 · Verified 2026-11-03
The Quality Monitoring Analyst (QMA) is responsible for the overall call quality monitoring program across US Customer Care (USCC). This includes facilitating alignment and continuous improvement across Customer Care. The QMA will work closely with managers in each department to prepare them to deliver specific and actionable feedback at the individual, group, and department levels. The QMA will track and trend results at a micro and macro level, and work with managers to develop training and support materials to assist colleagues in their customer obsessed continuous improvement journey. The QMA will exhibit `One Zoetis' behaviors by working adjacent with the Customer Experience Team to... Read the full ad