zillow · Other · Live in: United States
This job closed on 2026-10-28.
Posted 2026-10-20 · Verified 2026-10-28
About the team Customer Experience Operations (CXO) Enablement helps frontline employees & leaders build the capabilities required to deliver exceptional customer experiences in a rapidly changing, AI-supported environment. We serve as strategic, consultative thought partners across Operations, Quality, Knowledge Strategy, Product, Talent & other business teams to turn strategy & performance needs into scalable systems for learning, practice, coaching, knowledge & reinforcement. Our aim is to make strong performance more predictable, scalable & sustainable through learning solutions that go beyond traditional training modalities. About the role As Workforce Capability Lead, you will manage... Read the full ad