Unite Us · Customer Support · Live in: United States
Posted 2026-09-22 · Verified 2026-10-15
Job Title: Senior Customer Success Manager Department: Customer Success About the Role : At Unite Us, as a Senior Customer Success Manager (Sr. CSM) you will serve as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts. You will build strong relationships with operational and executive stakeholders, develop and evolve account strategies aligned to customer goals, and use product expertise, data, and customer insights to drive measurable value through the Unite Us platform. You will independently identify and mitigate account and renewal risk, optimizes workflows and adoption using change management principles, and... Read the full ad