surgimate · Engineering · Live in: United States
Posted 2026-10-16 · Verified 2026-10-25
The Support Engineer (Tier 2) resolves escalated technical and functional issues for Surgimate clients. This role picks up tickets that move beyond first-line support and owns them through resolution, or through a well-documented handoff to Tier 3 and Engineering. This individual will troubleshoot product configuration, workflow, and data issues, reproduce reported problems, and gather the evidence needed to resolve or escalate them quickly. They will communicate clearly with customers throughout and meet service level expectations. This is a non-account management role focused on support, issue resolution, and building a strong foundation of product and technical knowledge. What you'll do... Read the full ad