Job Description Ready to elevate customer experiences across voice, email, and chat channels? SupportNinja is looking for a Service Quality Analyst to monitor, score, and optimize interaction quality while coaching support teams to drive operational excellence. In this high-impact role, you will conduct calibration sessions with clients and Service Delivery, analyze performance trends, and help shape high-performing support standards across the organization. Work Setup: Remote Schedule: 9:00 PM–6:00 AM MNL, Weekends Off Equipment: Company-Provided Equipment (Standard Laptop + Headset) Start Date: October 15, 2026 (preferably October 5, 2026) Job Summary: The Service Quality Analyst is... Read the full ad