Workforce Management Analyst

ptcbio · Other · Live in: United States

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Posted 2026-11-03 · Verified 2026-11-03

The ad, in short

Job Description A bit about this role: Our member and prospect-facing teams help people navigate the complex world of health care by genuinely listening to their questions and guiding them towards the best decisions for their healthcare needs. As a Workforce Management Real Time Analyst, you have the opportunity to help us optimize capacity planning for a rapidly scaling service, outreach, and sales team nationwide. In this role, you will be responsible for managing the inbound queue for our Member Service Guide (MSG), Telesales, and inbound and outbound Member Outreach teams using Devoted’s workforce management (WFM) and contact center platforms to ensure our front line teams can support... Read the full ad

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