Nelnet · Other · Live in: United States
Posted 2026-10-19 · Verified 2026-10-28
The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, where many core onboarding processes are automated. This role manages queues, email journeys, early engagement campaigns, and supports fleet enrollment and activations, ensuring a positive customer experience and early lifecycle success. Key Responsibilities Manage SalesForce queues, customer application process, and declines Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps Support fleet enrollment and pending activation efforts Execute account setup and data validation with high accuracy Educate customers on basic program features and... Read the full ad