mrisoftware · Product · Live in: Canada
Posted 2026-10-28 · Verified 2026-10-28
About the role Support is where clients decide whether they trust us. The systems behind it — Salesforce Service Cloud, Agentforce, our knowledge platforms, chat, telephony, and the ticketing tools our teams actually live in — determine whether that experience feels effortless or exhausting. We're hiring a Product Owner for Client & Digital Support who owns that stack end to end. This is a builder's role, not a backlog-grooming role. You will write the requirements and ship the thing: configuring, prototyping, and coding directly in the platforms, using AI coding tools as your primary leverage. If your instinct when you see a broken agent handoff is to open Claude Code and fix the retrieval... Read the full ad