Market My Market · Customer Support · Live in: United States
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Source: Himalayas
Posted 2026-10-09 · Verified 2026-10-21
Director, Client Experience (Director, CX) About the Role The Director, Client Experience (Director, CX) leads 4-6 Client Experience Managers (CXMs), ensuring high-quality account management and strategic client engagement. This role focuses on driving client satisfaction, retention, and revenue growth through effective portfolio management and team leadership. The Director, CX collaborates with the other Director, CX and leadership team members to align client experience initiatives with company objectives while addressing critical gaps in value communication, automation adoption, and internal knowledge sharing. Director, CX reports to the CEO. Key Responsibilities Team Leadership &... Read the full ad