Jobgether · Operations · Live in: United States
Posted 2026-10-16 · Verified 2026-10-16
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Workforce Planning based in the United States. We are seeking an experienced Director of Workforce Planning to lead enterprise workforce management strategy across customer-facing and contact center operations. In this senior leadership role, you will oversee long-term capacity planning, demand forecasting, scheduling, and real-time performance management to ensure optimal staffing and exceptional customer experiences. You will lead multidisciplinary teams, establish scalable workforce planning frameworks, and use advanced analytics to improve... Read the full ad