J.D. Power · Customer Support · Live in: United States
Posted 2026-08-25 · Verified 2026-09-12
Job Description: Title: Director, Customer Success - Digital Retail Location: Remote – USA Reports to: Sr. Director, Customer Success - Dealer The Role: The Director, Digital Retail Customer Success is responsible for executing the Customer Success strategy across the direct-to-dealer customer segment for our 700 Digital Retail dealer customers. This senior role ensures retailers achieve measurable business outcomes (sales, traffic, gross profit) and long-term value from our Digital Retail solutions, driving retention, expansion, and advocacy. The role partners closely with Sales, Professional Services, Customer Solutions, and our Customer Success team across the customer lifecycle—from... Read the full ad