Intellipet · Customer Support · Live in: United States
Posted 2026-10-26 · Verified 2026-10-31
Customer Retention Specialist Full-Time | Fully Remote | $15–$16/hour | 40 hours weekly within 7 AM–11 PM CST About the Role Intellipet is hiring experienced customer retention professionals to handle cancellation and save conversations in a remote call center. This role is for people who can uncover why a customer wants to leave, de-escalate concerns, communicate value, present appropriate solutions, and take ownership of retention outcomes. Minimum Qualifications Phone-based customer retention, cancellation/save, or closely related call center experience Experience handling customers who are considering cancellation or are dissatisfied Strong discovery, negotiation, de-escalation, and... Read the full ad