Senior Manager, Customer Success
foley
· Customer Support
·
Live in: United States
From the ad: “Remote US”
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Posted 2026-10-28 ·
Verified 2026-10-29
The ad, in short
The Senior Manager, Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention, driving expansion opportunities, reducing churn, and maximizing net revenue retention (NRR) and gross revenue retention (GRR). This role is central to Foley’s mission of delivering measurable value to our customers while building a world-class customer success function. Joining during an exciting period of growth, this leader will have the opportunity to shape how the team operates, including enabling agentic workflows and proactive customer outreach. What you'll do Lead and manage a team of ~8 Customer Success Managers serving 800+ mid-market customers, representing $16MM... Read the full ad
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