csgi (via agency) · Other · Live in: Philippines
This job closed on 2026-10-31.
Posted 2026-10-13 · Verified 2026-10-31
Coordinate in-life service oversight by monitoring contractual measures (for example, service level agreements, key performance indicators, milestones, and penalty risks), facilitating governance routines (for example, monthly and quarterly reviews), and driving timely escalation and follow-through to protect service outcomes. - 18% Solve complex service delivery issues by evaluating multiple variable factors, selecting appropriate approaches, and adapting techniques where precedent is limited to restore stability and reduce recurrence. - 14% Serve as the senior operational escalation point by diagnosing complex service and billing integrity issues, completing root-cause analysis, and... Read the full ad