uprootclean · Customer Support · Live in: United States
Posted 2026-09-25 · Verified 2026-10-04
Sr. Manager of Customer Experience & Fulfillment Location: Fully Remote, US Job Type: Full-Time Reports To: VP of Operations About the role We're hiring a Sr Manager of Customer Experience & Fulfillment to own and scale the post-purchase customer experience across support, fulfillment, returns, and automation. You'll lead a team of 13+ across managers, team leads, and frontline support reps while overseeing customer experience across email, chat, and phone. You'll also work closely with our internal warehouse, 3PL, supply chain, and operations teams to make sure fulfillment issues are caught quickly, escalated appropriately, and solved at the source. This is a performance ownership role.... Read the full ad