This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Loyalty Representative, Bilingual based in Canada. This fully remote role is focused on helping existing customers find the right solutions and reasons to continue their service. You will engage with subscribers, caregivers, and healthcare professionals, using empathy, active listening, and problem-solving to understand their needs. The role combines customer service, retention, negotiation, and consultative selling in a purpose-driven environment. You will educate customers on available services, identify opportunities to upsell or cross-sell, and... Read the full ad