Conversation Quality Analyst Sênior

Jobgether · Customer Support · Live in: Brazil

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Posted 2026-09-18 · Verified 2026-10-15

The ad, in short

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Conversation Quality Analyst Sênior based in Brazil. This is a senior opportunity for a professional focused on the quality, performance, and continuous improvement of conversational experiences. You will map, test, monitor, and optimize journeys across chatbots, IVRs, WhatsApp, and other automated channels. The role combines QA, customer experience, analytics, and business understanding to identify friction and root causes. You will work with complex scenarios, testing exceptions, transitions, integrations, and conversational intelligence. Your analysis will... Read the full ad

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