Cohere Health · Customer Support · Live in: United States
Posted 2026-09-02 · Verified 2026-10-02
Opportunity Overview: We are looking for a Sr. Manager for our L1 support team. The L1 Support Manager will be responsible for managing and improving the client support processes for our support ticketing system. The ideal candidate will have experience in healthcare, basic understanding of healthcare regulations, and experience with understanding logs.This role owns the end-to-end L1 support function from ticket triage and resolution to client communication and process improvement ensuring service levels are met and client issues are resolved efficiently. What you’ll do: Lead and manage a team of Client Support Associates, providing coaching, performance oversight, and day-to-day... Read the full ad