blackbaud · Customer Support · Live in: United States
Posted 2026-09-22 · Verified 2026-10-04
About the role: The Senior Business Systems Analyst supports the Leadership Team of Application Services and will focus on supporting the customer operations organization specifically focused on customer success by ensuring adoption, operational effectiveness, and renewals throughout the customer journey. The analyst will seek to ensure optimal usage of the tools which support the customer operation organization including Salesforce Service Cloud / Service Cloud Voice and other Ecosystems, Gong, and Certinia (formally FinancialForce). The Senior Analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational... Read the full ad